Our advanced nurse practitioners consult in a similar manner to the doctors. They will see patients with a wide variety of minor illnesses ensuring the doctors have appointments to see more complex issues.
The following is a rough guide as to the conditions they manage:
Ear, nose, throat and chest problems
Skin - rashes, infected wounds, shingle, nappy rash, eczema
Abdomen - abdominal pain, constipation, Diarrhoea and Vomiting, Indigestion etc.
|Mrs Anne Littlejohn|
|The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.|
Downfield Surgery has 9 reception/administrative staff to help book appointments, deal with prescriptions, results etc.
Our reception and administrative staff have a demanding job and their aim is to provide an efficient and friendly service. They have been trained to obtain essential information so that the doctors can assess the urgency of any request and they are bound by the same rules of confidentiality as the doctors and nurses.